Refund And Cancellation

Thank you for choosing to stay at Jindal Regency. We strive to provide exceptional service and ensure that your experience with us is smooth and enjoyable. However, please review our Return Policy carefully as it outlines the conditions under which refunds, exchanges, or cancellations may apply.

1. Booking Cancellations:

• Cancellation by Guest: If you wish to cancel your reservation, you must do so in accordance with our booking platform’s cancellation policy, which is provided at the time of booking. Cancellations made within the specified timeframe may be eligible for a partial or full refund, depending on the terms outlined at the time of booking. Please note that certain promotional offers or discounted rates may not be eligible for a refund.
• Cancellation by Jindal Regency: In the rare event that Jindal Regency needs to cancel your reservation due to unforeseen circumstances (such as maintenance issues or other unavoidable situations), you will be notified as soon as possible, and a full refund will be issued to the original payment method.

2. Refunds: Refunds are processed based on the cancellation policy or any applicable terms agreed upon during booking. Once a cancellation request is approved, refunds will be issued to the original payment method within a reasonable period, typically within 7-14 business days. Please note that transaction fees or processing fees may apply depending on the payment method used.

3. Non-Refundable Bookings: Certain special offers, discounted rates, or non-refundable bookings may not be eligible for a refund. If you choose a non-refundable booking option, you will be informed of this at the time of booking. We encourage you to review all terms carefully before confirming your reservation.

4. Reservation Modifications: If you need to modify your reservation (such as changing dates or room type), please contact us directly. Modifications are subject to availability and may incur additional charges based on the changes requested. Any changes made outside the cancellation policy window may be subject to cancellation fees or additional charges.

5. Damages or Issues During Your Stay: If you experience any issues during your stay, including damages or dissatisfaction with room conditions, please contact our staff immediately. We are committed to addressing and resolving any concerns during your stay. However, we do not offer refunds for complaints or issues that arise after check-out unless the matter is related to a significant breach of service quality.

6. Special Requests and Services: Any additional services or special requests, such as early check-in, late check-out, or special accommodations, are subject to availability and are not guaranteed. Charges for these services, if applicable, are non-refundable once the service has been provided.

7. Force Majeure: In the event of natural disasters, emergencies, or other events beyond our control (such as a pandemic, weather conditions, or government-mandated restrictions), Jindal Regency reserves the right to cancel bookings or modify services as needed. In such cases, we will provide a full refund or offer alternative booking options, as appropriate.

8. Contact Us for Returns or Cancellations: If you need to request a cancellation, modification, or have any other concerns related to your booking or stay, please contact us directly using the following details: Jindal Regency
jagatpur, Dhimrapur Rd, Raigarh, Chhattisgarh 496001
Phone: +91 99260 02173
Email: hoteljindalregencyrgh@gmail.com

By making a booking or using our services, you agree to abide by the terms of this Return Policy.